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Aura Too Many Pages Turning

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I have a Kobo Aura and the majority of the time when I go to turn a page I get two pages turning. I have contacted Kobo on numerous times about this, and they are no help.
While it was under warranty I sent it back to them, and they sent me another one, and it did the same thing.
I have updated the e reader and it doesn't help. Has anyone else had this problem, and if they did what did they do to correct it.

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